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Most Common Complaints of Movers (Frequency)

Most Common Complaints of Movers (Frequency)
Tips
  1. Overcharged/hidden fees (22.4%)
  2. Late arrival for loading (16.5%)
  3. Unresponsive to calls and emails (16.1%)
  4. Damaged Items (14%)
  5. Slow loading on an hourly rate (9.9%)
  6. Loaders are careless or rude (8.7%)
  7. Office Support is Unaccommodating or rude (7.1%)
  8. Loaders are inexperienced or incapable (5.6%)
  9. False excuses provided (4.3%)
  10. Delivering Late or on wrong day (4%)
  11. Did not bring proper equipment or supplies (3.7%)
  12. Failed to settle damage loss within 120 days (3.7%)
  13. Missing items (3.4%)
  14. Damaged walls, doors or windows (2.8%)
  15. Hostage shipment (2.8%)
  16. Wrong-sized truck (2.8%)
  17. Forgot to move a few items (2.5%)
  18. No show on day of move (2.5%)
  19. Did not fit load on truck very well (1.7%)
  20. Dragging furniture on the floor or ground (1.7%)
  21. Advertises credit cards but demands cash (1.6%)
  22. Poor transition to and from storage (1.6%)
  23. Supplied wrong number of movers (1.6%)
  24. Surprised with a rental truck (1.6%)
  25. Damage claim process was difficult (1.2%)
  26. Fabricating terms (1.2%)
  27. Loaders abandoned job (1.2%)
  28. Brokered – Different company showed up (.9%)
  29. Failed to get parking permits (.9%)
  30. Failed to wrap well (.9%)
  31. Items dirty (.9%)
  32. Refused to do an in-person estime (interstate) (.9%)
  33. Asked tosign a damage waiver before unloading (.6%)
  34. Canceled the move (.6%)
  35. Park list is illegible or wrong (.6%)
  36. Asked for a large deposit (.3%)
  37. Asked for directions after loading (.3%)
  38. Did not lock loaded truck that sat overnight (.3%)
  39. Giving wrong advice (.3%)
  40. Harassing sales calls (.3%)
  41. Kept their truck load and went out of business (.3%)
  42. No license/insurance (.3%)
  43. No show for estimate (.3%)
  44. Office was in a bad area (.3%)
  45. Paid in full resulting in no show (.3%)
  46. Special promise not fulfilled (.3%)
  47. Tracked mud into the house (.3%)
  48. Trouble reassembling furniture (.3%)
  49. Withheld paperwork (.3%)

*Based on dissection of 155 randomly selected negative reviews. A large majority are based on intrastate, hourly-priced moves.